Privacy Policy

SM Unified Solutions Limited Privacy Policy

Last Updated: 01/01/2026

At SM Unified Solutions, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.smunifiedsolutions.co.uk or engage with our services.

SM Unified Solutions is registered with the Information Commissioner’s Office (ICO) and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are also Ofcom registered, operating in accordance with UK telecommunications regulations.

Information We Collect

We may collect and process the following types of personal information:

Name, company name, and job title
Contact details (email address, phone number, postal address)
Account and service-related information
Communications you send to us (emails, enquiries, support requests)
Technical data such as IP address, browser type, and usage data

How We Use Your Information

We use your information to:
Provide and manage our services
Respond to enquiries and support requests
Manage customer relationships and contracts
Improve our website, services, and customer experience
Comply with legal and regulatory obligations
Send service-related communications and, where permitted, marketing communications

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:
Performance of a contract
Legal obligation
Legitimate interests
Consent (where required)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and analyse website performance.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

Your Rights

Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request erasure of your data (where applicable)
Restrict or object to processing
Data portability
Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us using the details below.

Your Choices

Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions included in our communications.

Cookies: You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only where necessary to deliver our services, comply with legal obligations, or protect our rights.

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will take effect once the revised policy is posted on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:

Email: support@smunifiedsolutions.co.uk
Company: SM Unified Solutions

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.