Client Success Story: From Analogue to Advanced VoIP

The Situation: An Ageing Phone System Holding Us Back

We were operating on a dated analogue phone system that lacked the flexibility, features, and reliability we needed. As our business grew, we realised we needed more but without giving up control to the cloud.

That’s when we reached out to SM Unified Solutions.

 Our Requirements Were Clear:

• A fully on-premise solution so we kept total control
• Access to modern features like voicemail-to-email and call recording
• A quick and tidy installation with minimal disruption
• A system that could grow with us over time
• Cloud hosting wasn't right for us — we needed a system we owned, with no monthly PBX fees or vendor lock-in.

The Solution: Fast, Professional VoIP Deployment

SM Unified Solutions recommended a powerful, on-premise VoIP platform using the Grandstream UCM6301 PBX, giving us full control over routing, IVRs, and call management.

They also supplied Grandstream GXV3370 IP phones, bringing high-end features to every desk and it completely changed how we communicate.

Why the GXV3370 Made Sense

• The GXV3370 isn’t just a phone — it’s a smart communication tool. Here’s what stood out:
• 7” touchscreen display
• HD video calling with built-in camera
• Android-based OS with support for apps like Teams & Zoom
• Wi-Fi & Bluetooth built in
• Crystal-clear HD audio
• Customisable interface and contact management

These devices didn’t just replace our old phones they empowered our team.

 The Installation: Live in Just 3 Days

The system was fully pre-configured off-site, meaning a fast, seamless install. Within 3 working days, we had:

• 100% migration from analogue to VoIP
• Zero downtime during go-live
• Full access to enterprise-grade features
• Ownership of the system — no recurring PBX costs
• A future-ready setup we can scale

What We Think

“SM Unified Solutions transformed our entire communications setup. What was once a basic, outdated system is now a powerful in-house VoIP platform. The installation was fast, tidy, and professionally handled from start to finish. We couldn’t be happier.”

On-Premise VoIP = Control + Capability

With SM Unified Solutions, we didn’t have to compromise between control and features. Their tailored approach gave us exactly what we needed — all while keeping our system on-site and under our control.

Thinking About Upgrading?

If you're still using analogue lines or unsure whether cloud-hosted VoIP is right for you, we strongly recommend talking to the team at SM Unified Solutions.

They’ll design a fully tailored on-premise VoIP system using the latest tech and deploy it with speed and professionalism.

Contact SM Unified Solutions today to begin your VoIP transformation.